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Call Center Services

Blue Marlin offers development of enterprise level call centers development. Partnering with technology leaders, this offering can assist US based companies in setting up call centers both in the US and overseas for efficient and cost effect call center operations.
Blue Marlin’s support center combines call management, application knowledge and applied methodologies to deliver a single solution point. 

In our own call center we employ unified messaging to eliminate barriers and enable every point of contact/response to operate seamlessly, to deliver solutions quickly. Call logging, tracking, follow-up and reporting allows us to closely monitor agent performance to ensure consistently high response and resolution rates. Customized call answering to minimize menu selections and priority dispatch for critical calls to ensure your core components get the attention they need. Scripted call guides for consistent problem definition to dramatically improve resolution time.

Our methodologies are structured to promote cross-functional analysis without transferring ownership and accountability.  We use incident tracking, escalation and resolution techniques to help us stay on top of every problem.  Our matrix management techniques enforce frequent review/respond cycles to ensure incidents are continuously managed to a quick and complete resolution.

Want to learn more? Contact us for a free consultation.