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  SAP R/3 Support
   

Continuous Monitoring
of your SAP R/3 system

The Blue Marlin SAP R/3 outsourcing offering includes continuous monitoring of system parameters for performance,  database logs, disk space, CPU utilizations, server load balancing. 


SAP R/3 Support details

Standard Support Activities

Help Desk A team dedicated to your account provides 7x24X365 with a FAQ database  from Customer Support Centers.  
 Configuration & Master data Support for all business  processes, transactions, configurations and master data authorized for your system.
Minor changes to
data/configuration/ code		 A standard set of hours are budgeted to allow minor changes to master data, quick configuration changes or ABAP code
Monitor EDI and Data Interfaces Our system administration team will monitor all data interfaces between your SAP R/3 and external systems.
Monitor all Hard Copy Outputs Support and monitoring of all reports and forms in your system.
Basis Administration  All basis activities such as applying Hot  Packs/OSS notes, maintaining security and  authorizations, adding/deleting users, system backups.

Enhanced Support Activities

Develop New Functions/Processes Extend your system's capabilities with help from our experts. We can assist you in evaluating your requirements against available functionality or in a new release.
Extend system to new business units or Organization structures Adding a new business unit? Our consultants can re-configure  your sales areas, plants, warehouses.
Mass maintenance of  Master data  Need to change complex data like pricing? We excel in automated/ manual processes for mass data maintenance. 
Develop New Interfaces/EDI  Developing new interfaces or EDI transactions, including creating  and maintaining EDI maps.
Configure & Code New Outputs Add a new report or form using our efficient remote ABAP  services. 
Basis and System Upgrades Individual upgrades to the R/3 basis system or operating system can be efficiently implemented by our knowledgeable staff