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Benefits Of Outsourcing to Blue Marlin Systems
Today’s Business Environment
As the world economy struggles to regain it’s foothold,
business climates continue to change and the competition continues to
front a tougher battle. Many SAP customers have had to reduce their
SAP support or have focused on maintaining a status quo. The time is
ripe to leverage the significant investment in SAP.
Benefits of Partnering with Blue Marlin
Reduce the cost of the maintenance of your SAP production
environment.
Managed Application Services allows you to take advantage of using
partial resources. There are probably skills that that you need on a
part time or occasional basis. It’s costly for you to build those
skills and almost impossible to give them the experience they need
to maintain that skill. By supporting multiple customers, Blue
Marlin resources have the expertise, the experience and the
knowledge that you can leverage.
Reap the benefits from SAP that were planned
Partnering with Blue Marlin allows your business experts to
concentrate on fine tuning current processes and to design and
implement additional business processes. Managed Application
Services can efficiently and cost effectively support your SAP
production environment while your business experts focus on
realizing your planned ROI.
Provide the new SAP functionality that your business needs.
With the business slow down, not much new development has been
completed in the last 12 months. Now new SAP functionality is needed
to meet changing business needs. Free up your SAP business experts
to meet business needs by letting Blue Marlin care for the SAP
production system.
Maintain a fixed budget for SAP production support.
For a fixed monthly fee, Blue Marlin will provide expert support for
your SAP application. Blue Marlin will support your SAP users by
handling all their questions and any problems they encounter in a
timely matter. Minor enhancements can also be prioritized and
addressed. If there is a backlog of fixes and enhancements that seem
to never get addressed, Blue Marlin will help you prioritize the
backlog and create a plan to address those critical to the business.
Have the skills and expertise required to support a world class
SAP environment.
You originally staffed your SAP project with business people with a
vision who could provide the SAP project with the leadership and
direction to improve your business processes. Those key business
experts have not been able to return to their original jobs because
they are needed to care for and feed the SAP system. Now, they are
also needed for continued strategic growth of the system.
Allow Blue Marlin to take over the day-to-day support of the
production environment and let your staff do the job they were
originally chosen to do. The competition is changing and improving
faster than ever before. Your business processes and systems must,
at least, keep pace if not leap frog the competition. Give your
experts the opportunity to fight the battle.
Improve Service Levels
The career goals of your current support team probably never
included being a SAP support analyst. Blue Marlin’s support team
has the right skills, the right customer service mindset and the
right experience to provide 24X7 support for your complex SAP
environment. Managed Application Services has the processes and
tools to stabilize your SAP environment which will allow you to
focus on new development and stop fighting fires.
You Control Your System
Blue Marlin’s Managed Application Services offering provides
processes and tools that allow you to retain full control over your
production system and at the same time reap the benefits of cost
reduction and improved service.
Blue Marlin’s web-based incident tracking tool allows only your
authorized employees to create tickets. Processes can be established
that leverage your current super users and or help desk.
Our tool uses color-coding and icons that allow your program manager
to quickly monitor the progress and status of each incident. Blue
Marlin processes rely on reports and frequent communications to
ensure that you have a high level of comfort with the services
provided.
Blue Marlin’s Managed Application Services offering is a
partnership. Blue Marlin has found that customer service and
customer satisfaction are key to a long lasting partnership.
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